Terms & Conditions
We sell one-of-a-kind vintage and antique pieces — things that can’t be reordered or replaced. That means we take extra care describing and photographing every item before it ships, and we stand behind those descriptions completely.
It also means we need a returns process that’s fair to everyone. Here’s how it works.
Vintage Condition
Most of what we carry has lived a life before it found you. Minor wear consistent with age — a gentle patina, a softened edge, a small mark from decades of use — isn’t a defect. It’s part of the story. We describe and photograph these characteristics honestly, and those descriptions and photos are part of your purchase agreement.
If something catches your eye but you’d like a closer look before committing, just ask. We’re always happy to send additional photos or answer questions.
Display Items: Product photographs may show items on stands, easels, plate holders, or other display accessories for presentation purposes. These display accessories are not included with your purchase unless the product description explicitly says that they are.
When We Accept Returns
Because our items are unique and can’t be restocked or resold in the same way, we accept returns only when:
- An item arrives damaged in shipping, or
- An item has been materially misrepresented in its listing
We don’t offer exchanges — once a piece sells, there isn’t another one like it.
The 3-Business-Day Window
If something’s wrong, contact us within 3 business days of delivery. That’s a firm window. Requests received after 3 business days may not be eligible for a return, so please inspect your order promptly when it arrives.
How to Report a Problem
Email us with:
- Your order number
- A description of the issue
- Clear photographs of the item showing the problem
- Photographs of the packaging and shipping box, inside and out
- [email protected]
This documentation isn’t optional — we need it to evaluate the issue and, in the case of shipping damage, to file insurance claims on your behalf. Requests without photos may not be processed.
Shipping Damage
If your item was damaged in transit, we’ll work with you to resolve it and handle the insurance claim. Please keep all original packaging and materials until the matter is fully resolved. Discarding packaging before a claim is settled may affect your eligibility for a full refund.
Return Authorization Is Required
Do not ship anything back without written approval from us first. Every return requires a Return Merchandise Authorization (RMA). Unauthorized returns — items sent back without prior approval — will not be accepted, and we can’t be responsible for unauthorized packages.
Once approved, you’ll have 7 days to ship your return. If we don’t receive it within that window, the authorization expires and you’ll need to contact us again.
Return Shipping
- Our error or shipping damage: We cover return shipping costs.
- All other approved returns: Return shipping is at the buyer’s expense, and we recommend insured, trackable shipping. We’re not responsible for items lost or damaged on their way back to us.
Condition of Returned Items
Items must come back in the same condition they left us — same packaging materials, same care. Refunds may be reduced or denied entirely if a returned item arrives damaged, altered, cleaned with inappropriate methods, or inadequately packed for shipping.
How Refunds Work
- Refunds are issued after we receive and inspect the return — typically within 5 business days of arrival.
- Refunds go back to your original payment method only. We don’t issue refunds by check, store credit, or alternate payment method.
- Full refund: Item was misrepresented or damaged in shipping and returned in the condition received.
- Partial refund: May apply if a returned item shows new damage, wear, or signs of use beyond what was present at shipping. We’ll always tell you why and provide documentation.
- No refund: Unauthorized returns, items returned after the shipping window, or items returned in materially different condition.
Payment & Your Card Information
We process all payments through Stripe via WooCommerce Payments. Your credit card information is transmitted directly to Stripe and is not stored on or accessible from our servers.
At checkout, you may choose to save your payment method for future purchases. This is optional and not enabled by default. Saved payment information is stored by Stripe, not by us. Orders are processed the same way regardless of whether you save your payment method.
Before You Buy
We’d rather answer ten questions before a sale than sort out one problem after. If you want more photos, measurements, details about condition, or just a second opinion on whether something’s right for you — reach out. That’s what we’re here for.